WCP Airport Parking
137 Parson Street
Bristol BS3 5RB
WCP Airport Parking outline the following procedures:
If you need to amend or cancel your booking please send an email through our web site form. Please check all booking details on receipt of confirmation. WCP cannot be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and details of required changes.
Terms and Conditions
WCP Airport Parking
This is a legal document and contains contractual provisions. Your Statutory Rights are not affected.
1.1 Bookings through the WCP website are deemed to be made when validated on the website.
1.2 Bookings made by telephone are deemed to be made when confirmed by telesales operator and only finalised when paid in full.
1.3 Bookings made by post are deemed to be made when written confirmation is sent and booking is paid for IN FULL.
1.4 All services are subject to availability.
1.5 WCP reserve the right not to accept or fulfil a booking.
1.6 If for any reason the customer is late (collects their car later than midnight of the collection date) then they will charged £4.00 per day.
2.1 Payment for a booking made by telephone or on our website can only be made using MasterCard, VISA, Switch, Maestro, Solo, Visa Electron.
2.2 If payment by card is declined the service provider reserves the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
3.1 The Customer may cancel a booking up to 24 hours before commencement of the booked parking period.
3.2 Cancellations shall be in writing by post (to the administration address)or e-mail (see Condition 8.7) to WCP.
3.3 For the purposes of this Conditions 3 the booked parking period shall be deemed to commence at one minute pas midnight on the first day of the parking period.
4.1 WCP's liability is as bailee to take reasonable care of the Customer's vehicle for the period commencing when the keys to the vehicle are delivered to WCP (or, if later, the last time that the Customer returns to the vehicle) and terminating at the time when the keys to the vehicle are handed back to the Customer (or if earlier, when the Customer retakes possession of the vehicle) ("the Parking Period"). At all other times when the vehicle on WCP premises and the vehicle shall be at the risk of the Customer.
4.2 THE CUSTOMER SHALL INSPECT THEIR VEHICLE AT THE END OF THE PARKING PERIOD AND REPORT ANY DAMAGE TO THE COMPANY BEFORE DRIVING THE VEHICLE FROM THE AIRPORT.
4.3 WCP will accept liability in respect of any damage to the paintwork or bodywork of the Customers vehicle only when and to the extent that the same is proved to be caused by the negligence, wilful act or default or breach of statutory duty of WCP its servants or agents or the dishonesty of its servants or agents. Save that the Customer shall not be required to prove liability of WCP for such damage where the Customer has requested a Vehicle Inspection Report (as defined below) and the damage in question is not recorded upon the Vehicle Inspection Report.
4.5 During the Parking Period WCP shall keep the vehicle at its premises at one of its secure parking sites. The Customer allows WCP to drive the vehicle between the secure parking sites and the collection or drop off of the customer.
4.6.1 Any Customer wishing to reclaim his vehicle prior to expiry of the agreed parking period will be liable to pay the parking fee for the whole of the agreed parking period.
4.6.2 WCP require not less than 2 hours notice to make a vehicle available for collection prior to the day of expiry of the agreed parking period. WCP can accept no liability for any delay in making a Customer's vehicle available prior to expiry of the agreed parking period.
4.7 Neither the Customer nor any other person shall have the right to remove the vehicle or any other personal items left therein prior to payment in full of the parking fee.
4.8 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving WCP's premises and entering on to public highway.
4.9 A Customer must produce the receipt provided by WCP when reclaiming the vehicle. In the even that a receipt is lost WCP shall be entitled to require proof of the Customers identity.
4.10 WCP shall not be obliged to release the vehicle to a third party without the written authority of the Customer.
5. Customer's Liability
5.1.1 The Customer shall be liable for and indemnify WCP in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on WCP's premises or in anyway arising from a breach of the warranty in paragraph 5.1.2 below.
5.1.2 The Customer warrants to WCP that at the commencement of the Parking Period, the Customer's vehicle is in a safe and roadworthy condition has a current MOT certificate (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.
6. Transport to and from Airport
6.1 No animal will be carried without prior arrangement with WCP.
6.2 The customer accepts full responsibility for the times they book, to ensure they arrive at the destination with plenty of time for book-ins. WCP Will only be responsible to arrive before the times stated by the customer on booking.
6.3 WCP can accept no liability for transport delays caused by traffic congestion, vehicle breakdown, inclement weather or other causes beyond WCP's control.
7. Exclusion of Liability
7.1 WCP does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss or damage to:
7.1.1 any personal property or loose items left within the vehicle whilst on WCP's premises (whether or not during the Parking Period):
7.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on WCP's premises or whilst travelling between WCP's premises and the airport.
7.2 WCP does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to the windscreen or any other glass in the vehicle.
8. Complaints Procedure
8.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.
8.2 WCP will acknowledge the Customer's complaint in writing within 5 working days.
8.3 Subject to receiving the Customer's co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection WCP will deal promptly with the complaint.
8.4 A complaint will initially be dealt with by WCP's Customer Services Department.
8.5 WCP's Customer Services Officer ("CSO") will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.
8.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by WCP prior to any repairs being carried out thereto otherwise the assumption will be the damage happened elsewhere
8.7 Any communication in relation to the complaint can be made by e-mail with the Company's customer Services Officer at firstname.lastname@example.org by using the Customer Service number 07800571195 in writing addressed to the CSO at the administration address.
8.8 All telephone calls to WCP are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored.
The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.
The contract between WCP and the Customer and any person travelling with the Customer shall be governed by the law of England and Wales and these conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales. Customer Service Number 07800571195